How do I know that the agency I have chosen is a member of the ABIA?

Every agency that is a member of the ABIA will carry the ABIA logo within its literature. Before contacting your agency of choice, please read through our Code of Practice first.

Why should I join an agency that is a member of the ABIA?

If you join an ABIA-registered agency you can relax in the knowledge that it has been operating for at least a year, has an office dedicated to its business, and that its operating procedures have been closely scrutinised by the ABIA. Voluntarily working to our strict Code of Practice, our members face disciplinary action if they fail to adhere to it at any time. It is a sad fact that thousands of people lose out, both emotionally and financially, every year through the closure of fly by night agencies. A member of the ABIA will carry the ABIA logo within its literature and should send you a copy of the Code of Practice when you join.

What happens if I have a complaint and the agency is not a member of the ABIA?

Every day we receive enquiries from people who have suffered at the hands of less reputable agencies and, although we are unable to become directly involved in disputes with non-member agencies, please refer to our Complaints page for information that may help you going forward.

What happens if I have a complaint against an agency that is a member?

Please refer to our Complaints & Feedback page for more information on how you should handle a complaint about an ABIA member agency.

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