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Frequently Asked Questions

What happens if I have a complaint against an agency that is a member?

If you wish the ABIA to contact the agency in question regarding your complaint, please send full details of the complaint and any relevant paperwork to: Gerry Grey Complaints Officer – ABIA Suite 109 315 Chiswick High Rd London W4 4HH

Why should I join an agency that is a member of the ABIA?

Join an ABIA registered agency and you can relax in the knowledge that it has been operating for at least a year, has an office dedicated to its business (no PO box numbers and accommodation addresses!) and that its operating procedures have been closely scrutinised by the ABIA. Voluntarily working to our strict Code of Practice, our members face severe disciplinary action if they fail to adhere to it at any time. It is a sad fact that thousands of people lose out, both emotionally and financially, every year through the closure of fly by night agencies. In contrast, the ABIA offers protection in the highly unlikely event of one of its members folding, as its clients would be offered a comparable service from another suitable agency covering their area at no additional cost.

What happens if I have a complaint and the agency is not a member of the ABIA?

Every day we receive enquiries from people who have suffered at the hands of less reputable agencies and, although we are unable to become directly involved in disputes with non-member agencies, we willingly offer advice and assistance to help resolve matters to their satisfaction. Refer your enquiry to: Gerry Grey Complaints Officer – ABIA Suite 109 315 Chiswick High Rd London W4 4HH

How do I know that the agency I have chosen is a member of the ABIA?

Every agency that is a member of the ABIA will carry the ABIA logo within its literature and should send you a copy of the code of practice when you join.